Shipping policy

Shipping Policy

Last updated: [April 1, 2026]

This Shipping Policy describes how OMNIX COMMERCE PTE. LTD. (“OMNIX,” “we,” “us,” or “our”) processes and ships orders placed through our website.

Shipping Scope

We currently ship to addresses within the United States only. At this time, we do not offer international shipping.

Order Processing Time

Orders are typically processed and prepared for shipment within 1–2 business days after the order is placed. Business days are Monday through Friday, excluding public holidays.

We aim to fulfill orders as quickly as possible. During peak periods, promotions, or holidays, processing may take slightly longer. If there is an unusual delay, we may notify you through our website or by email.

Once your order has been processed and is ready to leave our facility, you will receive a shipping confirmation email with tracking information.

Shipping Methods and Estimated Delivery Times

Standard Shipping (U.S.)
Standard shipping generally takes 5–12 business days after the order leaves the warehouse, depending on the delivery location.

If expedited shipping options are available, they will be shown at checkout for an additional charge.

Please note that all delivery timelines are estimates only and are not guaranteed.

Shipping Charges

Applicable shipping fees will be calculated and displayed at checkout.

From time to time, we may offer shipping promotions, including free shipping above a certain order value. If a promotion applies to your order, it will be shown and applied at checkout.

Shipment Tracking

Once your order ships, we will send you a confirmation email containing your tracking number and a link to track your package with the shipping carrier.

Please allow up to 24 hours for tracking updates to appear after receiving the shipping confirmation email.

If you created an account on our website, you may also be able to log in and view your order status and tracking information from your account.

Delivery Delays

Delivery delays may occur due to events outside our control, including carrier delays, severe weather, holidays, or other logistical disruptions.

If your package is delayed beyond the estimated delivery window, please contact us and we will do our best to assist you.

Incorrect or Incomplete Shipping Address

Please make sure your shipping address is complete and accurate at checkout. We are not responsible for delays, failed deliveries, or returned shipments caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address error after placing an order, please contact us as soon as possible at omnix.terra@gmail.com. We will try to update the address before the order ships, but we cannot guarantee changes once the order has been processed.

If a package is returned to us due to an incorrect or undeliverable address, we may offer re-shipment or refund at our discretion. Additional shipping charges may apply for re-shipment.

Lost, Stolen, or Marked-as-Delivered Packages

Once a shipment is marked as delivered by the carrier, it is generally considered completed.

If your tracking shows delivery but you cannot locate the package, please first check:

  • around your property,
  • with neighbors or building management,
  • and with the carrier directly.

If the package is still missing, please contact us. We will try to assist you in working with the carrier, but we cannot guarantee refunds or replacements for packages marked as delivered.

Shipping Restrictions

At this time, we do not ship to:

  • PO Boxes,
  • APO/FPO addresses,
  • or U.S. territories.

Please provide a valid physical street address for delivery.

We currently ship within the continental United States, and may also ship to Alaska and Hawaii where feasible. If carrier limitations or extra charges apply, this will be shown at checkout or communicated after the order is placed.

Some products may be subject to additional shipping restrictions based on carrier rules or product characteristics. If any such restriction applies, we will notify you during or after checkout.

Order Changes and Cancellations

We process orders quickly, so if you need to cancel or modify an order, please contact us as soon as possible at omnix.terra@gmail.com and include your order number.

We will try our best to accommodate your request, but we cannot guarantee changes once an order has been processed or shipped.

If your order has already shipped, you may need to wait until it is delivered and then follow our applicable return process, if eligible.

Contact Us

If you have any questions about this Shipping Policy or need help with your order, please contact us at:

OMNIX COMMERCE PTE. LTD.
68 CIRCULAR ROAD, #02-01
SINGAPORE 049422
Singapore

Email: omnix.terra@gmail.com