Privacy policy

Last updated: [April 1, 2026]

This Privacy Policy explains how OMNIX COMMERCE PTE. LTD. (“OMNIX,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website, purchase our products or services, or otherwise interact with us. By using our website or services, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of our site and services.

Information We Collect

Information You Provide
We collect personal information you provide directly to us, such as your name, email address, shipping address, billing address, phone number, payment details, and any information you submit through forms, including when creating an account, placing an order, or contacting customer support. This may also include order details and communications you send us, such as inquiries, reviews, or feedback.

Information from Your Use of the Site
When you visit our site, we may automatically collect certain information about your device and usage. This may include your IP address, browser type, device identifiers, pages viewed, and how you interact with our site. We may use cookies and similar tracking technologies to gather this data. Cookies help remember your preferences, maintain site functionality, and analyze site traffic. You can disable cookies through your browser settings, although some features of the site may not function properly as a result.

Information from Third Parties
We may receive information about you from third-party services that help us operate our business. For example, our payment processor may provide payment confirmation details, and analytics providers may provide website usage data. We may also receive information from advertising or social media partners where permitted by law. We treat information received from third parties with the same care as information you provide directly.

How We Use Your Information

We use your personal information for purposes necessary to provide our products and services, improve your experience, and operate our business, including:

Processing Orders and Providing Services
To fulfill orders, process payments, arrange shipping or delivery, manage subscriptions if applicable, and provide the products or services you request.

Customer Support and Communication
To communicate with you about orders, respond to inquiries or complaints, and provide service-related notices such as order confirmations, shipping updates, or important account and security notices.

Marketing (with Your Consent, Where Required)
To send promotional emails, newsletters, or updates about products, services, and offers where you have subscribed or otherwise provided consent. You may opt out of marketing communications at any time by using the unsubscribe link in the email or contacting us directly.

Improving Our Website and Services
To analyze usage patterns, troubleshoot issues, improve website performance, develop new features, and improve the quality of our products and services.

Security and Fraud Prevention
To help protect our website, business, users, and transactions, including by detecting, investigating, and preventing fraud, abuse, unauthorized access, or other harmful activity.

Legal Compliance
To comply with applicable laws, regulations, lawful requests, legal processes, and to enforce our terms, policies, and legal rights.

Third-Party Tools and Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share certain information with trusted third parties to operate our business effectively, including:

Service Providers
Third-party vendors that help us process payments, host our website, store data, send emails, fulfill orders, provide shipping, or support customer service.

Analytics and Advertising Partners
We may use analytics tools and advertising partners to understand how users interact with our website and to help deliver relevant advertising, where permitted by law. These providers may use cookies, pixels, or similar technologies.

Business Transfers
If our business is involved in a merger, acquisition, restructuring, financing, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality and legal protections.

Legal Requirements
We may disclose personal information where required by law, regulation, court order, or lawful government request, or where necessary to protect our rights, users, business, or the public.

Any third party receiving personal data from us is expected to keep it confidential and use it only for the purposes for which it was provided.

Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

Access and Correction
You may request access to the personal information we hold about you and request correction of inaccurate or incomplete information.

Deletion
You may request deletion of your personal information, subject to legal, regulatory, contractual, and recordkeeping obligations.

Opt-Out of Marketing
You may opt out of receiving marketing emails at any time by using the unsubscribe link or contacting us directly. Even if you opt out of marketing, we may still send you essential service-related communications.

Data Portability
Where applicable, you may request a copy of the personal data you provided to us in a portable format.

Withdrawal of Consent
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect processing already carried out before the withdrawal.

To exercise your rights, please contact us using the details at the end of this policy. We may need to verify your identity before processing certain requests.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website and services are not directed to children under the age required by applicable law, and we do not knowingly collect personal information from children without appropriate consent where required. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

International Data Transfers

Because we may work with service providers in different countries, your personal information may be processed outside your country of residence. Where required by law, we will take appropriate measures to ensure your data receives an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs. When we make changes, we will update the “Last updated” date at the top of this policy. Your continued use of our website or services after any updates means you accept the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

OMNIX COMMERCE PTE. LTD.
68 CIRCULAR ROAD, #02-01
SINGAPORE 049422
Singapore

Email: omnix.terra@gmail.com