Refund Policy Explained

We want the return and refund process to feel clear and straightforward. This article explains how refunds, exchanges, return conditions, and payment-related resolutions work.

For quality-related issues, the policy may cover damaged items, defective items, wrong items, and other approved order issues. Depending on the situation, available resolutions may include a refund, replacement, exchange, or in some cases a partial refund.

For non-quality returns, such as changing your mind or ordering the wrong size, different conditions may apply. Return shipping may not be covered in those cases, and the item may need to be returned in new, unworn condition with original packaging where possible.

Some items may not be eligible for standard returns for hygiene reasons. If a non-returnable item arrives damaged, defective, or incorrect, please contact support so the issue can still be reviewed.

If you are unsure whether your order qualifies, contact our support team with your order number and a short description of the issue.