My Item Arrived Damaged

We are sorry to hear your item arrived damaged. If something in your order arrived broken, torn, cracked, leaking, or otherwise damaged, please contact our support team as soon as possible.

When reaching out, include your order number and clear photos of the item, the packaging, and any visible shipping damage. This helps us review the issue and guide you toward the right next step.

For damaged item cases, earlier reporting can help speed up the process. Depending on the situation, available resolutions may include a refund, replacement, or exchange.

We know this is disappointing, and our goal is to make the resolution process feel clear and easy to follow.