My Item Is Defective or Faulty
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If your item appears defective or is not functioning as expected, please contact our support team so we can take a closer look.
Confirmed product defects and faults may be covered under our 30-day quality guarantee. To help us review the issue, please send your order number, a short description of the problem, and clear photos or videos showing the defect when possible.
Once we review the issue, we will let you know whether the item qualifies for a refund, replacement, or exchange. For confirmed defective items, return shipping may be covered where a return is required.
We know product issues can be frustrating. Our goal is to understand what happened and help you reach the clearest resolution possible.