My Item Arrived Damaged

We are sorry to hear your item arrived damaged. If something in your order arrived broken, torn, cracked, leaking, or otherwise damaged, please contact our support team as soon as possible.

For most damaged item cases, we ask that you report the issue within 30 days of delivery. When you reach out, please include your order number along with clear photos of the item, the packaging, and any visible shipping damage. This helps us review the issue more quickly.

Once we confirm the damage, we will let you know the next available resolution. Depending on the situation, that may include a replacement, exchange, or refund.

We know this is disappointing, especially when you were looking forward to your order. Our goal is to make the resolution process as clear and easy as possible.