Item Missing From My Order

If something appears to be missing from your order, the first step is to check whether your shipment was split into multiple packages.

Some orders ship separately, which means items may arrive on different days and under different tracking numbers. Before reporting a missing item, please review all shipping confirmation emails and tracking details connected to your order.

If an item is still missing after all packages have been delivered, please contact our support team within 14 days of delivery. Be sure to include your order number and a short note explaining which item was not included.

We know it is frustrating when an order does not arrive complete. Once we review the issue, we will help determine the next best resolution.