How to Report a Product Issue

If there is a problem with your order, the best next step is to contact our support team with the details of the issue.

To help us review your request more quickly, please include your order number, a short description of what happened, and clear photos of the item, packaging, or issue when relevant. The more complete the information, the easier it is for our team to understand the situation.

Our typical response time for product issue requests is 24 to 48 hours. Once we review your message, we will let you know the next steps and what resolution options may be available.

We know support requests often come after a frustrating experience. Our goal is to make the process feel straightforward, responsive, and easy to follow.