Why Was My Order Split Into Multiple Shipments?

Sometimes an order is shipped in more than one package. This can happen when items are stocked in different fulfillment locations or when shipping separately helps get available items to you sooner.

If your order is split, you may receive more than one shipping confirmation email, each with its own tracking number. Packages may also arrive on different days.

Split shipments do not usually mean there is a problem with the order. In many cases, they are simply the most efficient way to move items through fulfillment and delivery.

Before reporting a missing item, please review all tracking numbers connected to your order and check whether part of the shipment is still in transit.

If something appears to be missing after all packages have been delivered, please contact our support team and we will be happy to help.