What to Do If My Order Hasn't Arrived

We understand it can be frustrating when an order does not arrive when expected. Before reaching out, it helps to check a few key details first.

Start by reviewing your tracking information and confirming that the estimated delivery window has passed. Standard delivery generally takes 5 to 12 business days after shipment, not including the initial processing time.

If your tracking shows in transit, the package is still moving through the carrier network. If it shows out for delivery, it is expected to arrive that day. If it shows delivered, please check around your property, with neighbors, or with your building’s front desk or mailroom if applicable.

Sometimes carriers mark packages as delivered slightly early, so it can help to wait up to 48 hours before assuming the package is missing. Weather, operational issues, and carrier delays can also affect delivery timing.

If your delivery window has passed, or if tracking has not updated for an extended period, please contact our support team with your order number and tracking information. We will do our best to help you investigate what happened.