Missed Delivery Attempt

If a carrier attempted delivery and you were not available, do not worry. In many cases, the carrier will either try again or hold the package for pickup.

You may see a notice at your door or an update in your tracking information explaining the next step. Depending on the carrier, this could mean another delivery attempt, a local pickup option, or a temporary hold at a nearby facility.

Most carriers make multiple delivery attempts before returning a package to sender, but the exact process can vary. If your package is being held, there is usually a limited collection window before it is returned.

The best next step is to check your tracking information carefully and follow the instructions provided by the carrier. You may also be able to reschedule delivery or redirect the package through the carrier’s website.

If your package is being returned or you are having trouble arranging delivery, please contact our support team and we will help where we can.