I Received the Wrong Item

We are sorry to hear that you received the wrong item. If that happened, please contact our support team as soon as possible so we can review the issue.

When reaching out, please include your order number along with clear photos of the item received, the shipping label, and any packing slip included in the package. This helps us verify the issue more quickly.

A wrong item may include receiving a different product, the wrong variant, the wrong size, or another customer’s order by mistake. Once confirmed, we will explain the available resolution options.

Depending on the situation, that may include sending the correct item, offering an exchange, or issuing a refund. If a return is required, we will let you know the next steps.

We know mistakes like this are frustrating, and we will do our best to make the resolution process as clear and smooth as possible.