Business Hours and Response Times

Our support team reviews messages during business hours, and we do our best to respond as quickly as possible.

In many cases, standard inquiries receive a reply within 24 to 48 hours on business days. More detailed cases, including return reviews or order investigations, may take a little longer depending on the issue.

During holidays, promotions, or other high-volume periods, response times may be extended slightly. Even then, every message is still reviewed, and we appreciate your patience.

To help us respond more efficiently, include your order number, the email address used for the order, and a clear explanation of your question or issue.